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Returns and Refunds Policy

You will be happy with everything you buy from us. If you have an issue, email us first at [email protected]. Our team will sort it out.

Most customers never need this page. If you have a genuine problem, we will look after you. The rules below are here so we can deal fairly with the rare few who try to take advantage.

This policy has two parts. Part 1 is for DoNotAge®, our daily sachet sold by subscription. Part 2 explains how refunds are paid. This policy forms part of our Terms and Conditions.

Part 1: DoNotAge®

1.1 What you agreed to when you ordered

DoNotAge® is sold by subscription only. It is not a one-off purchase.

The subscription is shown on the product page and on the checkout page.

Right after you ordered, we emailed you a confirmation. It shows the price, how often you are charged, and how to cancel.

  • You are charged every 4 weeks, and one pouch is shipped each cycle. The price is £153 (UK), $203 (US), €173 (Europe), CA$277 (Canada) or A$288 (Australia), depending on the store you ordered from.

We email you before every charge, so you always have the chance to cancel first.

Shipping is free when you order because we cover the fee. It still costs us around $25 USD or equivalent per box, so the shipping fee is deducted from any refund. We use tracked shipping.

1.2 Cancelling

You can cancel at any time in your account dashboard. You do not need to call or email us if you do not want to.

Cancelling stops your next charge. It takes effect at the end of your current billing cycle. It does not refund a charge already made.

To avoid a charge, cancel before the date shown in your reminder email.

1.3 Refunds and returns

Once a pouch has been shipped, we do not refund it. There are two exceptions: unopened pouches sent back to us (this section), and the 6-month NAD+ guarantee (section 1.4).

Unopened pouches. If you do not want a pouch, send it back to us unopened. This applies to your first pouch and to any renewal pouch. Email us within 14 days of delivery to arrange it. You pay the return postage. When the pouch arrives with us unopened and undamaged, we refund it less the shipping cost we covered ($25 USD or equivalent).

Opened pouches. We cannot refund or take back opened pouches. DoNotAge® is a food supplement. Once the seal is broken it cannot be resold, for hygiene and safety reasons.

Forgot to cancel? If you were charged for a pouch you did not want, the same rule applies. Send it back unopened and we refund it less the $25 USD or equivalent shipping cost. Then cancel in your dashboard so it does not happen again.

Wrong, damaged or missing. If your order arrives damaged, is wrong, or does not arrive, email us within 14 days of delivery (or the expected delivery date). We will replace it. Tracking that shows delivery to your address counts as delivery.

1.4 The 6-month NAD+ money-back guarantee

We know DoNotAge® works. Clinical trials prove it increases NAD+ levels in humans. So we guarantee it.

Take DoNotAge® every day for 6 months in a row. If your NAD+ level has not gone up, we refund every payment you have made, no questions asked.

To claim, you need all of the following:

  • An NAD+ test taken before you started DoNotAge®.
  • A second NAD+ test taken after 6 months of daily use.
  • 7 cycles paid in a row, with no gaps, pauses or cancellations.
  • An email from the email address on your account, with your first purchase date and both test results.

Both tests must be from a lab, in your name, dated, and show your NAD+ figure. You must include PDF results, screenshots not accepted. You pay for the tests. The first test must be dated before your first order. The second test must be dated within 14 days of the end of your 6th month. Claims must be made within 30 days of your second result. One claim per person, on your first DoNotAge® subscription only. The refund goes back to the card you paid with.

The guarantee is the two tests. Without both results we cannot process a claim. “It did not work for me” or “I did not feel any different” is not a claim under the guarantee.

1.5 Before you contact your bank

Please email us before you contact your bank. We fix every problem, and quickly.

A chargeback exists to protect you from fraud, or from a company that takes your money and does not deliver. We are neither. Every DoNotAge® charge is for a subscription you agreed to, and every pouch is tracked to your door.

If you raise a chargeback on a valid charge, we will send your bank the full record: the product page and checkout you saw, your confirmation and reminder emails, your account activity, and the tracking that shows delivery. We may also close your account.

Part 2: How refunds work

To arrange a return or refund, email [email protected] with your order number and the reason for wanting to return. We will reply with the return address.

Do not send anything back until we have confirmed. We cannot refund a return we cannot match to an order.

Use tracked postage. We are not responsible for returns lost in the post.

Please allow 7 working days for your return to be processed, and a further 7 to 10 working days for the refund to show in your account.

Refunds go back to the payment method you used, in the currency you paid in.

Nothing in this policy takes away any rights you have by law.

This policy is governed by the laws of England and Wales, as set out in our Terms and Conditions.